At ug8, privacy is more than a legal obligation — it is a genuine commitment we uphold every day. This policy transparently explains what data we collect, how it is used, and your rights as the owner of that data.
OUR PRIVACY COMMITMENT
This Privacy Policy applies to all services provided by UG8 through the website ug8.run and our official mobile app. This document explains how we handle your personal data as a platform user.
By registering or using ug8 services, you confirm that you have read and agreed to this policy. If you disagree with any part of this policy, please discontinue use of our platform and contact our support team for further assistance.
Ug8 understands that trust is the foundation of a long-term relationship with every member. One tangible expression of that trust is how we handle the personal data you entrust to us when you register and use the platform.
This policy is written with one primary goal: to give you a clear, honest, and straightforward picture of what happens with your information. Not a document full of confusing legal jargon, but an explanation anyone can understand.
We are committed to never using your personal data beyond the operational needs described in this document. Every party that works with UG8 — including payment providers, game providers, and technology partners — is also bound by strict confidentiality agreements held to the same standard.
The data we collect is divided into several categories based on type and purpose:
| Data Category | Information Type | Reason for Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, national ID / driver's license number | Account verification & KYC compliance |
| Contact | Email address, active phone number | Account communications & notifications |
| Financial | Bank account number, account holder name, e-wallet name | Deposit & withdrawal process |
| Technical | IP address, device type, browser, operating system | Account security & service optimization |
| Platform Activity | Game history, bets, logins, transactions | Customer support & compliance |
| KYC Documents | National ID photo, selfie with document | Official identity verification |
Ug8 never collects social media data, phone contacts, gallery photos, or GPS location information from your device without explicit permission. We only access data that is genuinely necessary for the operation of our services.
We obtain your personal data through several different methods, all carried out transparently:
Every piece of data we collect has a clear and specific purpose. We do not use data for anything beyond what is described below:
UG8 never sells your personal data to any party whatsoever. This is an unconditional commitment. However, for operational purposes, there are certain situations where we need to share data with trusted third parties:
Every third-party partner working with ug8 is required to sign a Data Processing Agreement that prohibits them from using your information outside the agreed scope of cooperation.
Protecting your personal data is a responsibility we take very seriously. UG8 applies multiple high-level security layers to ensure your information is protected from unauthorized access, data breaches, or misuse.
Security measures we actively implement:
Your account security also depends on your own actions. Use a strong password, never share your login credentials with anyone, and contact our support team immediately if you suspect any suspicious activity on your account.
Ug8 retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with legal and operational requirements. We do not store data longer than necessary.
Once the retention period expires, data is permanently deleted using secure erasure methods that ensure it cannot be recovered.
Ug8 uses cookies and similar technologies to ensure the platform functions properly and delivers a consistent experience every time you use it. The following are the types of cookies we use:
You can manage your cookie settings through your browser. Please note that disabling essential cookies may significantly affect platform functionality.
As a ug8 member, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:
You have the right to know what personal data we hold about you and how it is used. Submit a request via live chat and our team will respond within 7 business days.
If any of your data is inaccurate or outdated, you have the right to request a correction. Changes to key details such as your name or bank account number will require identity re-verification.
You may request deletion of your personal data when closing your account. Please note that data required to be retained by law cannot be deleted before the retention period expires.
In certain situations, you may request that the processing of your personal data be temporarily restricted — for example, while a dispute regarding data accuracy is being resolved.
You have the right to receive a copy of your personal data in a structured, machine-readable format. This request can be submitted through our support team at any time.
You have the right to object to the processing of your personal data for certain purposes. UG8 will review each objection and respond within a reasonable timeframe.
Some technical services that support ug8 operations — such as cloud storage, cross-border payment processing, and game platforms — involve infrastructure located in multiple countries. When your personal data is transferred outside Indonesia, we ensure that:
The ug8 platform is designed exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that data from a minor has entered our system — whether through dishonest registration or any other means — we will immediately close the account in question and delete all associated data as quickly as possible.
If you are aware of or suspect that an individual under 18 is using the UG8 platform, please report it to our support team immediately. All reports will be handled with full priority and confidentiality.
Ug8 reserves the right to update this Privacy Policy from time to time in line with regulatory developments, service changes, or improvements to security practices. Any significant changes will be communicated to all members via in-platform notifications and/or their registered email address.
We will always include the last updated date at the top of this document so you know when the most recent changes were made. Continued use of the platform after an updated policy takes effect constitutes your acceptance of those changes.
We strongly encourage you to review this page periodically — at least once every few months — to ensure you are always informed about how we manage your personal data.
For questions, data rights requests, or any concerns about your privacy at ug8, contact our support team via 24-hour live chat available within the platform or our mobile app. Every request will be handled within a maximum of 7 business days.
Your data privacy is more than a written policy. It is a real practice we apply every day, at every layer of the ug8 system.
All data transmitted between your device and ug8 servers is encrypted with 256-bit SSL. No third party can intercept your information in transit.
This is more than just a promise on paper. UG8 does not operate a business model that relies on selling user data. Your information is used solely for service purposes.
The ug8 platform undergoes periodic independent security audits. Audit findings are used to continuously strengthen data protection before any vulnerabilities can be exploited.
Every use of your data is explicitly described in this document. No data processing takes place silently behind the scenes without your knowledge.
In the event of a security incident that could potentially affect your data, we are committed to notifying you within 72 hours along with the mitigation steps already taken.
Submitting an access, correction, or deletion request at UG8 does not require a complicated process. Simply contact live chat and our team will guide you through it.